Florida Academy of Pediatric Dentistry

Medical Errors

Originally Recorded Thursday, April 20, 2023

Video Modified and additional content added. Review Date (expiration date) March 1, 2026

To proceed to the quiz, attestation, evaluation, and receive your CE certificate, please scroll to the end of the video.

Course Catalog

Duane Tinker

Duane “The Tooth Cop” Tinker is an experienced dental compliance consultant with a background in law enforcement and emergency medical services. With over 20 years as an Emergency Medical Technician and 10 years as a Law Enforcement officer, Duane has a unique perspective and skill set that he brings to his role as Chief Executive Officer and owner of Dental Compliance Specialists.

Prior to joining Dental Compliance Specialists, Duane worked as an investigator for the Texas Dental Board, where he gained valuable experience in dental compliance and regulatory requirements. He is committed to helping our clients stay compliant with state and federal regulations and works closely with them to develop customized solutions that meet their unique needs.

In addition to his professional experience, Duane is also a licensed dental hygienist, which gives him a deep understanding of the healthcare industry and the importance of compliance. He is passionate about ongoing education and professional development and is committed to staying up-to-date on the latest industry trends and regulations.

Outside of work, Duane enjoys spending time with his family and volunteering in his community. He is dedicated to providing our clients with the highest level of service and expertise and looks forward to helping them achieve their compliance goals.


Patti Ellis has joined the Region III’s Patient Safety & Risk Management Department Team. She comes to The Doctors Company from Pediatric Associates in Plantation, Florida, where she was the Clinical Director of Risk Management. Patti has extensive experience in acute care, corporate, physician office practice risk management. Originally from Boston, MA, Patti started her nursing career as well as risk management career in Miami, FL where she served as Director of Risk Management at several South Florida hospitals and served as Risk Manager at Pediatrix-Obstetrix (now Mednax) in Sunrise, Florida. While in Boston, MA, she served as the Director of Risk Management for Affiliated Physicians Group/Beth Israel Deaconess Lahey Health as well as the Corporate Director of Risk Management and Patient Safety for Steward Health. Patti is active in ASHRM (New Member Task Force, Chair of Scholarship Committee, Contributor to Physician Office Risk Management Playbook and Contributing Editor to Leading Health Care Risk Management) and the Florida Society for Healthcare Risk Management and Patient Safety (FSHRMPS) where Patti serves on the Education Committee. Patti also served on the Board of the Massachusetts Society for Health Care Risk Management.

Course Overview

This course meets requirements in FL Statute 456.013 (7) and includes information on error reduction and prevention, patient safety, and root-cause analysis. The course addresses the impact of medical errors on people we serve as well as the impact on dentists and all health care professionals.

Course Objectives:

  1. Define and recognize the potential for medical errors in the provision of care
  2. Evaluate, interpret and make inferences regarding recommendations to prevent medical errors
  3. Describe and discuss effects of medical errors on clients/patients and providers
  4. Describe and discuss components of Root Cause Analysis
  5. Increase comprehension of how cultural insensitivity and institutional racism increases the propensity for medical errors

After completing this activity, learners will be able to:

Assess for provider and patient factors that contribute to pediatric dental errors and patient/parent dissatisfaction
Analyze pediatric dental errors and implement proven strategies to improve patient safety and strengthen provider-patient/parent relationships
Educate providers and staff on best practices for managing challenging/dissatisfied patients/parents.

Florida Academy of Pediatric Dentistry is an ADA CERP Recognized Provider approved by American Academy of Pediatric Dentistry. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at www.ada.org/cerp.

* has no relevant financial relationships to disclose

Members of the CE planning committee have no relevant financial relationships to disclose.

Please contact Dr. Michael Roseff 954-292-0440 for any technical concerns for Zoom Meeting